Cancellation & Refund Policy
Updated: June 21, 2022
About Refund Policy
If you are not satisfied with our services, claim your refund within 24 hours of the payment done by you on [email protected]. It will be initiated from our side within 2-3 business days and credited to the initial source of payment.
- Please note that refund will be processed only once for each user and no repetitive refund queries will be entertained. If you have claimed your refund once, then you will not be liable for any refund for further use of any of our services. It will be the sole discretion of Quick MatchMaking to determine the credibility of a refund request and we hold the absolute right to accept or deny the same depending upon the nature of request.
- No refund or cancellation shall be processed in case the User provides incorrect information. The User agrees to be careful when providing any information related to their concern and re-check before they submit their concern and hire our Astrologers.
- We shall not process any refund or cancellation if the User provides a wrong contact number when opting for our ‘Phone Consultation’ feature. Our users are advised to keep their mobile numbers in full coverage area and answer the call when received. Quick MatchMaking, in any way, will not be liable for any refund or cancellation for any call that gets connected. Well we give the user another chance to call again on the same number.
- As of now ‘Phone Consultation’ service is only available in India, non-residents of India cannot claim any refund if they add money to their Quick MatchMaking to avail this service. Quick MatchMaking holds no liability in such a case.
- You cannot claim any refund in case there is any technical delay or glitch while the request for any session with an Astrologer is being processed. You accept and agree that all the time durations that are mentioned on Quick MatchMaking are approximate and we will take all the necessary steps to stick to the timelines.
- Members/Users should not rely on or make any legal, health, financial or other important decisions based on the guidance provided by an Astrologer. Quick MatchMaking holds no liability or responsibility about the accuracy and effects of the Astrological remedies suggested to you by the Astrologers. Taking the advice and consultation of the Astrologers on Quick MatchMaking is completely on the Users’ will and discretion. It is recommended for the members/users to use their discretion in such circumstances; Quick MatchMaking will not issue any refund on such grounds.
- In case of payment failure or timeout due to any server or network related issues on Quick MatchMaking website/app or on the payment gateway page that is associated with QuickMatchMaking, the User is required to check his/her bank account for any amount debited. If the amount is debited, then you should contact us at [email protected] to notify and confirm your payment. In case, the amount is not debited, you can try to process your payment request again.
- Quick MatchMaking holds no liability in case you make multiple payments for one session with an Astrologer and the exceeding amount will be credited to your Quick MatchMaking account. You will be charged only as per the service you have requested.
- It is the complete discretion of Quick MatchMaking to refuse or cancel any Chat/Call session request made by the User for any reason whatsoever. Your request might get cancelled due to several reasons which include, without limitation, update in the pricing terms, unavailability of the service, or any other glitch. If the User has paid for a said service and it is cancelled, then the deducted amount will be credited to the User’s Quick MatchMaking account.
- In case any user or member uses any sort of abusive and offensive language on the website and when interacting with our Astrologers in any way including but not limited to chats, calls, and messages, it will result in the termination of your Quick MatchMaking Account & seizing of the entire amount present in your Quick MatchMaking account. You will not be liable for any refund or claim in such circumstances.
- The office timing is 9:00 am to 5:00 pm & Sunday is Off. User/Member should call in the office timings only. Inquiry, support number is 8929187187 & on this number if you are unable to call you can drop us an email at [email protected]
- When you opt for a Predictions Report, it usually takes 10 working days (depends upon the daily work load & backlog) in case you cannot wait user/member should ask before making the payment.
- Refund usually takes 12 days from the date of request. Its depend upon the nature of refund.
If you want to cancel your order you can place your request within 24 hour from the time of your order placed.
If you have done more than one transaction and your money got deducted, you can request for a refund within 15 days of your payment. You can expect your refund within 3 working days of your request.
If you want to cancel your order due to delay in service you can request after 10 working days or your order. It usually takes 10 working days for us to send your reports.
Here are steps to cancel your order.
- Email us : [email protected]
- Mention your order ref. no. or associated email id with phone number in email.
- Wait for 3 working days.
After cancellation of your order approved you can expect your refund with standard tax deduction calculations by payment gateway.
Note: When a user made a successful payment to the Quick Match Making website it means the money is in user’s Quick Match Making account. You get proper receipt for the same.
In case of any questions, you can contact us at our Registered Office:
2076-3649, Rai Chowk, Sipahi Mohalla,
Near Jagadhari Gate, Ambala City – 134003
Email: [email protected]
Neelesh chouhan · July 22, 2015 at 10:56 am
My payment is done, still says its incomplete
Txn Id : 103349309
Manisha · February 20, 2016 at 6:45 pm
I didn’t get any thing from your side and I am the paid customer.at least reply
creativehelper · February 25, 2016 at 4:22 am
Due to a lot of orders there are many people who did not get their report. I have given all the contact numbers so everyone can be in touch and track their order. Sometimes it takes time. I request you to wait till today evening only. I will send your reading on priority. Thanks for reminder.
sonam · March 30, 2016 at 11:28 am
I have been constantly trying to contact the numbers that have been given, send reminder emails, however there has been no response. Also, no one ever picks up the calls.
Not a good experience.
creativehelper · April 26, 2016 at 12:12 pm
Unpaid customers cannot expect feedback. If you have paid kindly share the details of payment so I can track and forward your request. I can see no payment from side. The other thing is just send me your ping on any number we have shared with you. We will call you back.
Shweta · April 28, 2016 at 1:36 pm
When will i get married?
Place: New Delhi, India
Time: 10:10 am
creativehelper · May 6, 2016 at 8:21 am
I think your marriage will be late due to Saturn and Rahu, Not sure.
riya · December 22, 2016 at 3:15 pm
what will the financial status of my partner & will he love me?
DOB : 7th August1998
Fatehgarh, Uttar Pradesh
Nitin · January 4, 2017 at 6:05 pm
How will u get to know that I have paid the fees… And how will you answer my question… By just giving the kundali or telling everything on the email??
Harpreet · February 12, 2017 at 4:10 pm
Hi. I paid for reading 2 times …mistakenly. ..kindly cancel one and refund me for that …but i didnt get reading from ur side
creativehelper · March 19, 2017 at 8:00 am
Refund already processed. Please feel free to call us if anything is pending from our side.
Sonal · February 16, 2017 at 12:28 pm
My payment is done… Still it says its incomplete
Txn Id : 021610457156
Deepa · March 8, 2017 at 3:06 pm
I have paid for the consultation service.
Tx id- 196264349
I really want to consult in priority basis,since its urgent,Please help me sir,I really need your consultation asap,please let me know when I can contact you
creativehelper · May 4, 2017 at 5:45 am
Tomorrow you will get your reading.
Sagar · April 4, 2017 at 4:27 pm
My payment is done but still it says its incomplete.
Please check & confirm
Txn Id : 040410125975
creativehelper · April 5, 2017 at 5:42 am
You made the payment yesterday which was successful. Please wait for your report it usually takes 5 days and sometimes a week. You should expect thanks email in couple of moments.
Heena bansal · April 5, 2017 at 9:23 am
My payment is done when will i get my prediction? ??
creativehelper · April 7, 2017 at 6:59 am
It usually takes 5-7 days but sometimes due to work load it takes more time, for your horoscope reading
Rupanjali · June 14, 2017 at 2:37 am
Kindly tell me if I will get married again. I am divorcee.
creativehelper · June 22, 2017 at 6:00 am
Yes your 2nd marriage will happen for sure.
Madhavrao Jade · February 20, 2018 at 2:54 pm
I have done payment for marriage prediction but still it says that it’s not successful. I have got the transaction ID 805110077140. Plz help me in this regard. No one is picking up my call. Plz help me soon.
creativehelper · February 21, 2018 at 6:08 am
Thanks for the payment. Please wait for your report
RASHI GUPTA · May 20, 2018 at 12:46 pm
my transaction is completed..it still says incomplete … txn I’d -102959527.. kindly give reply and verify this …your phone is coming switched off…sir