Merchant business’ return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an “Accept” or “Agree” for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

Cancellation Policy believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • Refund request without meaningful reason will not be initiated. However if you made the payment by mistake multiple times you can request your first or last order.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective consumer durable items and non durable items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refund Policy

When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We analyze and give prediction that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within ninety (90) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.



Neelesh chouhan · July 22, 2015 at 10:56 am

My payment is done, still says its incomplete

horoscope reading

Txn Id : 103349309

Manisha · February 20, 2016 at 6:45 pm

I didn’t get any thing from your side and I am the paid least reply

    creativehelper · February 25, 2016 at 4:22 am

    Due to a lot of orders there are many people who did not get their report. I have given all the contact numbers so everyone can be in touch and track their order. Sometimes it takes time. I request you to wait till today evening only. I will send your reading on priority. Thanks for reminder.

sonam · March 30, 2016 at 11:28 am

I have been constantly trying to contact the numbers that have been given, send reminder emails, however there has been no response. Also, no one ever picks up the calls.
Not a good experience.

    creativehelper · April 26, 2016 at 12:12 pm

    Unpaid customers cannot expect feedback. If you have paid kindly share the details of payment so I can track and forward your request. I can see no payment from side. The other thing is just send me your ping on any number we have shared with you. We will call you back.

Shweta · April 28, 2016 at 1:36 pm

When will i get married?
Name: Shweta
Birthdate: 22-10-1991
Place: New Delhi, India
Time: 10:10 am

    creativehelper · May 6, 2016 at 8:21 am

    I think your marriage will be late due to Saturn and Rahu, Not sure.

riya · December 22, 2016 at 3:15 pm

what will the financial status of my partner & will he love me?
DOB : 7th August1998
Fatehgarh, Uttar Pradesh

Nitin · January 4, 2017 at 6:05 pm

How will u get to know that I have paid the fees… And how will you answer my question… By just giving the kundali or telling everything on the email??

Harpreet · February 12, 2017 at 4:10 pm

Hi. I paid for reading 2 times …mistakenly. ..kindly cancel one and refund me for that …but i didnt get reading from ur side

    creativehelper · March 19, 2017 at 8:00 am

    Refund already processed. Please feel free to call us if anything is pending from our side.

Sonal · February 16, 2017 at 12:28 pm

My payment is done… Still it says its incomplete

Txn Id : 021610457156

Deepa · March 8, 2017 at 3:06 pm

I have paid for the consultation service.
Tx id- 196264349
I really want to consult in priority basis,since its urgent,Please help me sir,I really need your consultation asap,please let me know when I can contact you

    creativehelper · May 4, 2017 at 5:45 am

    Tomorrow you will get your reading.

Sagar · April 4, 2017 at 4:27 pm

My payment is done but still it says its incomplete.
Please check & confirm

Txn Id : 040410125975

    creativehelper · April 5, 2017 at 5:42 am

    You made the payment yesterday which was successful. Please wait for your report it usually takes 5 days and sometimes a week. You should expect thanks email in couple of moments.

Heena bansal · April 5, 2017 at 9:23 am

My payment is done when will i get my prediction? ??

    creativehelper · April 7, 2017 at 6:59 am

    It usually takes 5-7 days but sometimes due to work load it takes more time, for your horoscope reading

Rupanjali · June 14, 2017 at 2:37 am

Kindly tell me if I will get married again. I am divorcee.

    creativehelper · June 22, 2017 at 6:00 am

    Yes your 2nd marriage will happen for sure.

Madhavrao Jade · February 20, 2018 at 2:54 pm

I have done payment for marriage prediction but still it says that it’s not successful. I have got the transaction ID 805110077140. Plz help me in this regard. No one is picking up my call. Plz help me soon.

    creativehelper · February 21, 2018 at 6:08 am

    Thanks for the payment. Please wait for your report

RASHI GUPTA · May 20, 2018 at 12:46 pm

my transaction is still says incomplete … txn I’d -102959527.. kindly give reply and verify this …your phone is coming switched off…sir

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